Customers Expectations are Getting Higher

Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago.

Poll – “In the past 12 months have customer expectations changed?” – answers

Much Higher Expectations – 27%
Moderately Higher – 43%
About the Same – 27%
Lower Expectations – 3%
Much Lower Expectations – 0%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations     Sample size – 79      Date: June 2016