Customers Expectations are Getting Higher 773 Filed under - Archived Content, Polls Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago. Poll – “In the past 12 months have customer expectations changed?” – answers Much Higher Expectations – 27% Moderately Higher – 43% About the Same – 27% Lower Expectations – 3% Much Lower Expectations – 0% Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016 Author: Megan Jones Published On: 24th Jun 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter