Interactive Intelligence has launched Interaction Mobilizer for Windows 8 and Windows RT.
Interaction Mobilizer is a software platform that enables mid-size to large contact centres and enterprises to rapidly deploy customer service applications for tablets and other mobile devices.
It is designed to allow companies to deploy transactional apps that give customers using mobile devices an improved service experience. It allows this by supplying customer-specific contextual information to contact centre agents, and by enabling users to conduct transactions without leaving their apps.
“Instead of frustrating customers with the traditional separation of self-service and live voice calls, Interaction Mobilizer users on a Windows 8 device can simply select an option from within the app to update account details, transfer funds, connect to a live contact centre agent, or conduct some other activity,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “This is the kind of next-generation customer service that Interaction Mobilizer for Windows 8 and Windows RT delivers.”
“Microsoft developers have always provided great functionality and value for our shared customers,” said John Richards, senior director of Windows App Marketing for Microsoft Corp. “With its new design, cloud connectivity, and proven hardware, Windows 8 gives them the platform that enables their customers to deliver value-added, no-compromise service experiences.”