Release of Interaction Mobilizer for Windows 8 391 Filed under - Archived Content, Case Studies, Genesys Interactive Intelligence has launched Interaction Mobilizer for Windows 8 and Windows RT. Interaction Mobilizer is a software platform that enables mid-size to large contact centres and enterprises to rapidly deploy customer service applications for tablets and other mobile devices. It is designed to allow companies to deploy transactional apps that give customers using mobile devices an improved service experience. It allows this by supplying customer-specific contextual information to contact centre agents, and by enabling users to conduct transactions without leaving their apps. Don Brown “Instead of frustrating customers with the traditional separation of self-service and live voice calls, Interaction Mobilizer users on a Windows 8 device can simply select an option from within the app to update account details, transfer funds, connect to a live contact centre agent, or conduct some other activity,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “This is the kind of next-generation customer service that Interaction Mobilizer for Windows 8 and Windows RT delivers.” “Microsoft developers have always provided great functionality and value for our shared customers,” said John Richards, senior director of Windows App Marketing for Microsoft Corp. “With its new design, cloud connectivity, and proven hardware, Windows 8 gives them the platform that enables their customers to deliver value-added, no-compromise service experiences.” Author: Jo Robinson Published On: 31st Oct 2012 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Case Studies, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter