Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)


The results are officially in and you can now download our popular, annual report that delves into the current state of the contact centre industry.

With great research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to greater inform your latest strategies and benchmark your operation?

So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 250 contact centres.

A Call Centre Helper Research Paper sponsored by: Diabolocom, eGain, NICE and Talkdesk.

Click here to Download

Published On: 12th Jan 2020 - Last modified: 12th Aug 2020
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