2019 Survey Report: What Contact Centres Are Doing Right Now Filed under - Archived Content, benchmarking, Diabolocom, eGain, NICE, survey, Talkdesk The results are officially in and you can now download our popular, annual report that delves into the current state of the contact centre industry. With great research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to greater inform your latest strategies and benchmark your operation? So, what are you waiting for? Download our report today and make use of Call Centre Helper’s ground-breaking research, created with insights from 250 contact centres. A Call Centre Helper Research Paper sponsored by: Diabolocom, eGain, NICE and Talkdesk. Click here to Download Click here for our most recent survey Author: Rachael Trickey Published On: 12th Jan 2020 - Last modified: 13th Dec 2021 Read more about - Archived Content, benchmarking, Diabolocom, eGain, NICE, survey, Talkdesk Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter