Chris Dealy - Page 5 of 5 - Call Centre Helper

Connect with Chris on LinkedIn "> Chris Dealy - Page 5 of 5 - Call Centre Helper

Chris Dealy

Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts.

Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out.

Connect with Chris on LinkedIn

Recent Articles Most Viewed Articles

What to Look for When Buying… A Cloud-Based Contact Centre Solution

What to Look for When Buying… A Cloud-Based Contact…

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

Recorded Webinar: Forecasting Masterclass

Recorded Webinar: Forecasting Masterclass

Keeping the raindrops in: Your guide to security in the cloud

Keeping the raindrops in: Your guide to security in the…

How do I… Get the Best from a Multi-Channel Contact Centre?

How do I… Get the Best from a Multi-Channel…

Recorded Webinar: Seven Strategies to Improve Adherence and Attendance

Recorded Webinar: Seven Strategies to Improve Adherence…

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce

Recorded Webinar: Forecasting and Planning a…

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

What to look for when buying a hosted workforce management system?

What to look for when buying a hosted workforce…

Recorded Webinar: Improving Forecast Accuracy

Recorded Webinar: Improving Forecast Accuracy

Top Tips to Improve the Contact Centre

Top Tips to Improve the Contact Centre

Top Tips for Back-Office WFM

Top Tips for Back-Office WFM

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?