The Largest Online Community for Contact Centre Professionals
Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.
What Is Call Recording and Why Is It So Important?
What Not to Miss at Call & Contact Centre Expo 2022
Barriers to Your Dream Contact Centre
5 Easy Ways to Upskill Your Call Centre Agents
Staff Motivation: How Supervisors Can Motivate Remote…
Analytics Is Most Promising for Identifying Pain Points…
AI Is Set to Take Hold of Contact Centres
How to Monitor Home Workers and Keep Remote Teams…
Overcoming Analysis Paralysis in the New Age of Work
The Benefits and Importance of an IVR
Real-Time Dashboards for Businesses – What Are the…
Creating a People-First Hybrid Working Model
Video Has a Mainstream Future
The Cloud-Based Call Centre: Why You Should Make the…
How to Measure First Call Resolution
Employee Experience Is Just As Important As Customer…
The Effects of Covid-19 on Employee Well-Being
Efficiency Rules the Roost
Top Tips for Improving CX With Live Chat
Building Customer Rapport Through Meaningful Conversations
Always On, Always Available – A Changing Workplace
Case Study: RHM Introduces Customers to the Power of…
Is Your Communication Strategy Ready for Anything?
Akixi Launches Integration With Webex Calling
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
Customer Satisfaction Survey Best Practices: A Complete Guide
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?