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Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

Recent Articles Most Viewed Articles
What Is Call Recording and Why Is It So Important?

What Is Call Recording and Why Is It So Important?

What Not to Miss at Call & Contact Centre Expo 2022

What Not to Miss at Call & Contact Centre Expo 2022

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

5 Easy Ways to Upskill Your Call Centre Agents

5 Easy Ways to Upskill Your Call Centre Agents

Staff Motivation: How Supervisors Can Motivate Remote Teams

Staff Motivation: How Supervisors Can Motivate Remote…

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Analytics Is Most Promising for Identifying Pain Points…

AI Is Set to Take Hold of Contact Centres

AI Is Set to Take Hold of Contact Centres

How to Monitor Home Workers and Keep Remote Teams Productive

How to Monitor Home Workers and Keep Remote Teams…

Overcoming Analysis Paralysis in the New Age of Work

Overcoming Analysis Paralysis in the New Age of Work

The Benefits and Importance of an IVR

The Benefits and Importance of an IVR

Real-Time Dashboards for Businesses – What Are the Benefits?

Real-Time Dashboards for Businesses – What Are the…

Creating a People-First Hybrid Working Model

Creating a People-First Hybrid Working Model

Video Has a Mainstream Future

Video Has a Mainstream Future

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

How to Measure First Call Resolution

How to Measure First Call Resolution

Employee Experience Is Just As Important As Customer Experience

Employee Experience Is Just As Important As Customer…

The Effects of Covid-19 on Employee Well-Being

The Effects of Covid-19 on Employee Well-Being

Efficiency Rules the Roost

Efficiency Rules the Roost

Top Tips for Improving CX With Live Chat

Top Tips for Improving CX With Live Chat

Building Customer Rapport Through Meaningful Conversations

Building Customer Rapport Through Meaningful Conversations

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

Case Study: RHM Introduces Customers to the Power of Insights

Case Study: RHM Introduces Customers to the Power of…

Is Your Communication Strategy Ready for Anything?

Is Your Communication Strategy Ready for Anything?

Akixi Launches Integration With Webex Calling

Akixi Launches Integration With Webex Calling

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