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Articles - CCaaS
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RECENT
POPULAR
Seven Ways to Improve First Call Resolution
5 Operational Benefits of the CCaaS Subscription Model
Why BPOs Need to Wise Up on Payment Risks
Consumer Perception and the State of Service Trends
6 Ways That You Can Reap the Benefits of CCaaS
M247 Partners with CCaaS Provider Talkdesk
What Are the Differences Between UCaaS and CCaaS?
What Is CCaaS? What Are the Benefits?
CCaaS: Definition and Advantages
CCaaS Services Checklist: 7 Must-Ask Questions to Evaluate a Provider
What Is Contact Centre as a Service (CCaaS)?
Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market
A Comprehensive Guide to Contact Centre as a Service
CCaaS and the SLA Contact Centre
UC, UCaaS, CPaaS, CCaaS – What’s the Difference?
Previous
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
eBook: Maximising WFM Performance
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Evolving Your WFM Strategy – Webinar
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?