Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

An image of a wooden ladder with people icons with some missing from the steps
Your Customer Service Is Trying Too Hard, and Not Where It Matters
Mergers and acquisition concept with puzzle pieces on blue background
Genesys Acquires Pointillist and Exceed.ai
Performance Management - Best practice for agents, leaders and managers featured image
Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
Person sitting at a desk with headset learning
Genesys Launches BeyondCX eLearning Program
Frustrated person on phone in front of laptop
British Brands Lagging Behind on Empathetic Engagement
A human hand and robot hand reaching for vintage phone on yellow background
Voicebots: Saviours of Outdated and Complex IVRs
Illustration of two people on a chat message
Boost the Webchat Experience With Genesys
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
White paper boats with a red boat with a flag leading
Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader
Arms and hands holding speech bubble
Next-Generation Collaborative Contact Centre
A happy apple facing a sad apple hidden behind a smiling face on paper
Faking Empathy Is Now a Huge Risk for UK Companies
A lilac picture of a laptop and rocket launch
Genesys Launches Genesys DX
An illustration of five people collaborating
Changing Workforce Models and the Role of WEM
A picture of two chain links intertwined
Qualtrics and Genesys Form New Partnership
A picture of a light bulb with coin and tree on business graph
Genesys Commits to a Sustainable Future
Person using a mobile phone social media like icons
Genesys Announces Support for New Instagram Messaging
A picture of two cricket batters
Genesys Cloud and Microsoft Teams Collaborate
A picture of a man that is happy to be chosen
Bellrock Selects Sabio to Deliver Genesys CX
Genesys Magic Quadrant
Genesys Named as Visionary in Gartner Magic Quadrant
genesys-simplify-customer-journey-box-ad
Recorded Webinar: How to Simplify Customer Journeys
robot hand
Genesys Announces Intent to Acquire Bold360 From LogMeIn
A photo of a road sign saying "kickstart"
Willis Towers Watson Kickstarts Cloud Transformation
Genesys Announces Cloud Growth
genesys-cx-tips-box-ad
Recorded Webinar: Customer Experience Tips From Great Contact Centres

Latest Reports