Janette Coulthard - Call Centre Helper

Connect with Janette on LinkedIn "> Janette Coulthard - Call Centre Helper

Janette Coulthard

Janette Coulthard, Contact Centre Consultant, Pole Star Consulting

Connect with Janette on LinkedIn

Recent Articles Most Viewed Articles

How to Improve Call Centre Performance

How to Improve Call Centre Performance

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

What Is an Acceptable Call Centre Waiting Time?

What Is an Acceptable Call Centre Waiting Time?

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

Top Tips for Customer Retention

Top Tips for Customer Retention

How to get Promoted

How to get Promoted

What Level of Security Questions Need to Be Asked?

What Level of Security Questions Need to Be Asked?

Can a Call Recording Made by a Customer be Used Against Me?

Can a Call Recording Made by a Customer be Used Against…

What is the Guidance on Staff Listening In on Calls?

What is the Guidance on Staff Listening In on Calls?

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

See What Contact Centre AI Can Really Do

Five9 Named a Gartner Leader for the Ninth Time

Upcoming Events

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

5th November 2026

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success