Janette Coulthard - Call Centre Helper

Connect with Janette on LinkedIn "> Janette Coulthard - Call Centre Helper

Janette Coulthard

Janette Coulthard, Contact Centre Consultant, Pole Star Consulting

Connect with Janette on LinkedIn

Recent Articles Most Viewed Articles

How to Improve Call Centre Performance

How to Improve Call Centre Performance

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

What Is an Acceptable Call Centre Waiting Time?

What Is an Acceptable Call Centre Waiting Time?

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

Top Tips for Customer Retention

Top Tips for Customer Retention

How to get Promoted

How to get Promoted

What Level of Security Questions Need to Be Asked?

What Level of Security Questions Need to Be Asked?

Can a Call Recording Made by a Customer be Used Against Me?

Can a Call Recording Made by a Customer be Used Against…

What is the Guidance on Staff Listening In on Calls?

What is the Guidance on Staff Listening In on Calls?

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?