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Jeremy Payne

Jeremy Payne, Group VP Marketing & Alliances

Connect with Jeremy on LinkedIn

Recent Articles Most Viewed Articles

13 Mistakes to Avoid… Multichannel

13 Mistakes to Avoid… Multichannel

Recorded Webinar: The Advisor of the Future

Recorded Webinar: The Advisor of the Future

Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond

Recorded Webinar: The Shape of the Contact Centre…

Measuring Success – Are We Looking at the Right Metrics?

Measuring Success – Are We Looking at the Right Metrics?

Recorded Webinar : Performance Management Tools

Recorded Webinar : Performance Management Tools

Recorded Webinar: The Best Ways to Exceed Customer Expectations

Recorded Webinar: The Best Ways to Exceed Customer…

Building a Greener Contact Centre – What It Means and Why It Matters

Building a Greener Contact Centre – What It Means and…

6 Tips to Ensure Success When Moving Your Contact Centre to the Cloud

6 Tips to Ensure Success When Moving Your Contact Centre…

Supporting Agent Wellbeing in a Hybrid Working World

Supporting Agent Wellbeing in a Hybrid Working World

The Importance of Emotional Intelligence in the Contact Centre

The Importance of Emotional Intelligence in the Contact…

How the Latest Communication Tools Can Help When Crisis Hits

How the Latest Communication Tools Can Help When Crisis…

Key Features That Are Vital in a Cloud Communications System

Key Features That Are Vital in a Cloud Communications…

Study Shows That AI Speeds Up the Resolution of Customer Queries

Study Shows That AI Speeds Up the Resolution of Customer…

Enghouse Introduces Free 30-Day Software Trial

Enghouse Introduces Free 30-Day Software Trial

Nine Out of Ten Contact Centre Professionals Set to Leave Jobs

Nine Out of Ten Contact Centre Professionals Set to…

Security Breaches Among Video Call Challenges

Security Breaches Among Video Call Challenges

9 Top Tips to Improve Customer Journeys

9 Top Tips to Improve Customer Journeys

Register Now for an Agent Wellbeing Roundtable Event

Register Now for an Agent Wellbeing Roundtable Event

Taking Simple Steps To Contact Centre Success

Taking Simple Steps To Contact Centre Success

Transform Service Delivery with Powerful New Technology Trends

Transform Service Delivery with Powerful New Technology…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?