Kevin Buckley - Call Centre Helper

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Kevin Buckley

Kevin Buckley, Senior Vice President of Corporate Development, Cyara

Connect with Kevin on LinkedIn

Recent Articles Most Viewed Articles

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

Factors Affecting Contact Centre Audio Quality

Factors Affecting Contact Centre Audio Quality

A Day in the Life of a CTO Who Developed a Leading Contact Centre Tool

A Day in the Life of a CTO Who Developed a Leading…

Q&As With Two Global Communications Experts

Q&As With Two Global Communications Experts

Why Test Your Global Numbers?

Why Test Your Global Numbers?

A Q&A With a Global Communications Expert

A Q&A With a Global Communications Expert

Coronavirus Impacts International Telecoms in China and South Korea

Coronavirus Impacts International Telecoms in China and…

Spearline Launches Inaugural Connect Magazine

Spearline Launches Inaugural Connect Magazine

Celebrating a Decade of Number Testing

Celebrating a Decade of Number Testing

Spearline’s Look Back at 2022

Spearline’s Look Back at 2022

Spearline Announce Acquisition of testRTC

Spearline Announce Acquisition of testRTC

Cyara Acquires Spearline

Cyara Acquires Spearline

Spearline Announces the Acquisition of Callstats

Spearline Announces the Acquisition of Callstats

Spearline Ranked Again in Fast 50 Awards

Spearline Ranked Again in Fast 50 Awards

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?