Nikhil Shoorji - Call Centre Helper

Connect with Nikhil on LinkedIn "> Nikhil Shoorji - Call Centre Helper

Nikhil Shoorji

Nikhil Shoorji, Managing Director, Infobip

Connect with Nikhil on LinkedIn

Recent Articles Most Viewed Articles

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

The Future of Customer Communication

The Future of Customer Communication

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

Recorded Webinar: Clever Ideas for Managing Seasonal Peaks

British Businesses Lose £2.5 Billion Due to Bad Customer Service

British Businesses Lose £2.5 Billion Due to Bad Customer…

Learning from COVID-19 Customer Experiences

Learning from COVID-19 Customer Experiences

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?