Articles - Repeat Calls

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Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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15 Tips for Driving Down Repeat Contacts

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8 Tips for Reducing Repeat Contacts

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How Do You Measure Repeat Call Rate?

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The Difference Between Measuring Repeat Contacts and First Contact Resolution

14 Successful Initiatives From FatFace’s Contact Centre

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

How to Calculate First Contact Resolution

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

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15 Speed Tips for Reducing Repeat Contacts

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

Process Failures are the Main Reason for Repeat Calls

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Top Tips for Reducing Repeat Calls

Five tips for reducing the strain of repeat calls