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Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

The Difference Between Measuring Repeat Contacts and First Contact Resolution

2,040

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14 Successful Initiatives From FatFace’s Contact Centre

4,245

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

4,509

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How to Calculate First Contact Resolution

25,842

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

649

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15 Speed Tips for Reducing Repeat Contacts

8,826

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

910

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Process Failures are the Main Reason for Repeat Calls

1,170

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Top Tips for Reducing Repeat Calls

10,110

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Five tips for reducing the strain of repeat calls

12,062

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