The Leading Contact Centre Magazine

Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

The Difference Between Measuring Repeat Contacts and First Contact Resolution

1,137

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14 Successful Initiatives From FatFace’s Contact Centre

3,472

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

3,599

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How to Calculate First Contact Resolution

18,299

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

510

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15 Speed Tips for Reducing Repeat Contacts

6,882

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

843

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Process Failures are the Main Reason for Repeat Calls

1,047

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Measuring FCR: Detecting Repeat Contact Reasons is the Preferred Method

681

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Top Tips for Reducing Repeat Calls

9,705

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A Repeat Call is Most Likely to be Caused by an Agent

741

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Five tips for reducing the strain of repeat calls

11,842

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