Articles about Repeat Calls

14 Successful Initiatives From FatFace’s Contact Centre

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Want to Increase Customer Satisfaction? Stop Measuring Average Handling Time (AHT)!

2,850

How to Calculate First Contact Resolution

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

376

CRM Systems are Used to Measure Repeat Contacts by Almost Half of Contact Centres

544

15 Speed Tips for Reducing Repeat Contacts

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

770

Process Failures are the Main Reason for Repeat Calls

831

Measuring FCR: Detecting Repeat Contact Reasons is the Preferred Method

564

Top Tips for Reducing Repeat Calls

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