Articles - Repeat Calls

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965

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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554

15 Tips for Driving Down Repeat Contacts

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2,098

8 Tips for Reducing Repeat Contacts

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918

How Do You Measure Repeat Call Rate?

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6,338

The Difference Between Measuring Repeat Contacts and First Contact Resolution

8,176

14 Successful Initiatives From FatFace’s Contact Centre

6,005

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

43,267

How to Calculate First Contact Resolution

994

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

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13,821

15 Speed Tips for Reducing Repeat Contacts

1,065

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

1,573

Process Failures are the Main Reason for Repeat Calls

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11,103

Top Tips for Reducing Repeat Calls

12,616

Five tips for reducing the strain of repeat calls