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Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

The Difference Between Measuring Repeat Contacts and First Contact Resolution

2,413

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14 Successful Initiatives From FatFace’s Contact Centre

6,131

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

4,815

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How to Calculate First Contact Resolution

27,988

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

689

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15 Speed Tips for Reducing Repeat Contacts

9,605

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

933

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Process Failures are the Main Reason for Repeat Calls

1,213

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Top Tips for Reducing Repeat Calls

10,250

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Five tips for reducing the strain of repeat calls

12,129

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