Articles - Repeat Calls

repeat

116

How Do You Measure Repeat Call Rate?

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

4,434

The Difference Between Measuring Repeat Contacts and First Contact Resolution

7,043

14 Successful Initiatives From FatFace’s Contact Centre

5,560

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

36,594

How to Calculate First Contact Resolution

894

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

12,374

15 Speed Tips for Reducing Repeat Contacts

1,022

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

1,443

Process Failures are the Main Reason for Repeat Calls

10,800

Top Tips for Reducing Repeat Calls

12,404

Five tips for reducing the strain of repeat calls