The Leading Contact Centre Magazine

Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

The Difference Between Measuring Repeat Contacts and First Contact Resolution

913

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14 Successful Initiatives From FatFace’s Contact Centre

3,271

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

3,292

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How to Calculate First Contact Resolution

15,889

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

474

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15 Speed Tips for Reducing Repeat Contacts

6,385

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

828

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Process Failures are the Main Reason for Repeat Calls

1,000

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Measuring FCR: Detecting Repeat Contact Reasons is the Preferred Method

637

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Top Tips for Reducing Repeat Calls

9,537

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A Repeat Call is Most Likely to be Caused by an Agent

707

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Five tips for reducing the strain of repeat calls

11,778

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