Articles - Repeat Calls

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826

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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478

15 Tips for Driving Down Repeat Contacts

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1,727

8 Tips for Reducing Repeat Contacts

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525

How Do You Measure Repeat Call Rate?

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5,576

The Difference Between Measuring Repeat Contacts and First Contact Resolution

7,702

14 Successful Initiatives From FatFace’s Contact Centre

5,790

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

40,020

How to Calculate First Contact Resolution

951

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

13,309

15 Speed Tips for Reducing Repeat Contacts

1,047

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

1,518

Process Failures are the Main Reason for Repeat Calls

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10,982

Top Tips for Reducing Repeat Calls

12,520

Five tips for reducing the strain of repeat calls