Articles - Repeat Calls

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1,109

Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls

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626

15 Tips for Driving Down Repeat Contacts

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2,227

8 Tips for Reducing Repeat Contacts

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1,379

How Do You Measure Repeat Call Rate?

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

7,164

The Difference Between Measuring Repeat Contacts and First Contact Resolution

8,768

14 Successful Initiatives From FatFace’s Contact Centre

6,168

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

47,629

How to Calculate First Contact Resolution

1,028

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

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14,322

15 Speed Tips for Reducing Repeat Contacts

1,078

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

1,621

Process Failures are the Main Reason for Repeat Calls

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11,219

Top Tips for Reducing Repeat Calls

12,704

Five tips for reducing the strain of repeat calls