Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

3,461

The Difference Between Measuring Repeat Contacts and First Contact Resolution

6,507

14 Successful Initiatives From FatFace’s Contact Centre

5,260

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

32,812

How to Calculate First Contact Resolution

791

10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

11,361

15 Speed Tips for Reducing Repeat Contacts

990

Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

1,299

Process Failures are the Main Reason for Repeat Calls

10,560

Top Tips for Reducing Repeat Calls

12,249

Five tips for reducing the strain of repeat calls