The Leading Contact Centre Magazine

Articles about Repeat Calls

An image of a confused man choosing between two First Contact Resolution and Repeat Contacts

What Is the Difference Between Measuring Repeat Contacts and First Contact Resolution?

750

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14 Successful Initiatives From FatFace’s Contact Centre

3,086

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Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

3,063

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How to Calculate First Contact Resolution

13,629

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10-24% of Contact Volumes is Generally Made Up From Repeat Contacts

436

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CRM Systems are Used to Measure Repeat Contacts by Almost Half of Contact Centres

595

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15 Speed Tips for Reducing Repeat Contacts

5,773

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Recorded Webinar: 7 Ways to Drive Down Repeat Contacts

814

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Process Failures are the Main Reason for Repeat Calls

950

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Measuring FCR: Detecting Repeat Contact Reasons is the Preferred Method

614

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Top Tips for Reducing Repeat Calls

9,232

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Industry Professionals: A Repeat Call is Most Likely to be Caused by an Agent

679

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Five tips for reducing the strain of repeat calls

11,685

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