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Articles - Repeat Calls
965
Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
554
15 Tips for Driving Down Repeat Contacts
2,098
8 Tips for Reducing Repeat Contacts
918
How Do You Measure Repeat Call Rate?
6,338
The Difference Between Measuring Repeat Contacts and First Contact Resolution
8,176
14 Successful Initiatives From FatFace’s Contact Centre
6,005
Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction
43,267
How to Calculate First Contact Resolution
994
10-24% of Contact Volumes is Generally Made Up From Repeat Contacts
13,821
15 Speed Tips for Reducing Repeat Contacts
1,065
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts
1,573
Process Failures are the Main Reason for Repeat Calls
11,103
Top Tips for Reducing Repeat Calls
12,616
Five tips for reducing the strain of repeat calls
Editor's Pick
6 Contact Centre Initiatives You Can’t Ignore
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