Articles - Rob Clarke

Rob Clarke, Director and Co-Founder of Elev-8 Performance

Rob has extensive cross-functional knowledge built over 20+ years in a variety of leadership, learning, strategic, and operational roles, and leans into this to deliver behavioural change programmes to Elev-8’s clients.

Connect with Rob on LinkedIn

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Effective Ways to Unlock Agent Productivity
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Creative Ways to Improve Attendance at Work
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Our Top Consultant Contributors of 2024
Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice
10 Expert Tips for Employee Engagement
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Podcast – Dealing With Challenging Customers
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Expert Strategies to Improve Customer Happiness
Video Image: Using the 3 Strike Rule in the Contact Centre
How to Use the 3 Strike Rule in the Contact Centre
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Our Top Stories of 2024
21 Signs You Need to Better Support Your Contact Centre Teams
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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Get Sickness Under Control – 21 Management Tips
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How to Manage Big Changes Well in the Contact Centre
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Help Your Top Performers Soar Even Higher
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How to Develop Psychological Safety in the Contact Centre
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Why Your Agents Are Calling It Quits
Want to Foster Knowledge Sharing Between Your Agents?
Video Image: 7 Practical Ways to Build Psychological Safety in Your Team
7 Practical Ways to Build Psychological Safety in Your Team
Are Tighter Budgets Compromising Agent Wellbeing?
Are Tighter Budgets Compromising Agent Wellbeing?
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What Great Leaders Know About Team Climate and Results
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Communication Pitfalls Every Contact Centre Manager Should Avoid
Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice
10 Expert Tips for Quality Assurance (QA)
Proven Ways to Maintain Fairness in the Contact Centre
Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Expert Tips for Call Centre Coaching
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Need to Reduce Absence in Your Contact Centre? Here’s How!