Simon Hunter - Call Centre Helper

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Simon Hunter

Simon Hunter, Chief Commercial Officer (CCO) at Sensée

Connect with Simon on LinkedIn

Recent Articles Most Viewed Articles

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

Building a Customer Experience Audit

Building a Customer Experience Audit

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Sensée’s Jo Hodge Named Outsourced Contact Centre…

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

The Future of Customer Communication

The Future of Customer Communication

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?