Simon Hunter - Call Centre Helper

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Simon Hunter

Simon Hunter, Chief Commercial Officer (CCO) at Sensée

Connect with Simon on LinkedIn

Recent Articles Most Viewed Articles

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

Building a Customer Experience Audit

Building a Customer Experience Audit

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Sensée’s Jo Hodge Named Outsourced Contact Centre…

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

The Future of Customer Communication

The Future of Customer Communication

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Zoom in on CX Podcast Series

eBook: The Missing Link in Contact Centre Performance

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?