Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Simon Hunter
Simon Hunter, Chief Commercial Officer (CCO) at Sensée
Connect with Simon on LinkedIn
RECENT
POPULAR
Technology to Make Managing a Contact Centre Easier
How to Build Flexible Schedules in the Contact Centre
Contact Centre Predictions for 2023
Building a Customer Experience Audit
How to Safely Lower Average Handling Time
Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year
16 Key Components of a Digital Customer Transformation Strategy
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
The Future of Customer Communication
Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
