Simon Hunter - Call Centre Helper

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Simon Hunter

Simon Hunter, Chief Commercial Officer (CCO) at Sensée

Connect with Simon on LinkedIn

Recent Articles Most Viewed Articles

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

Building a Customer Experience Audit

Building a Customer Experience Audit

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Sensée’s Jo Hodge Named Outsourced Contact Centre…

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

The Future of Customer Communication

The Future of Customer Communication

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success