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White paper: Is complexity on the agent desktop killing customer experience?

Published On: 2nd Feb 2014 15:54 - Modified: 29th May 2014

In this paper, mplsystems look at some of the reasons why the agent desktop is so complex and some simple modifications that can help reduce response times.

White Paper: written by mplsystems

Click here to download the white paper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White paper: Is complexity on the agent desktop killing customer experience?

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