White Paper: The Role of Customer Experiences in the Digital Marketplace


It’s harder than ever to keep up with customers and their constantly changing expectations. So how can businesses scale to meet these demands?

This report reveals the top 10 customer service trends for application development and delivery, supporting customer service.

White Paper written by Genesys, featuring research from Forrester

Published On: 10th Apr 2018 - Last modified: 3rd Jan 2020
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