White Paper: The Role of Customer Experiences in the Digital Marketplace 1,227 Filed under - Archived Content, Genesys It’s harder than ever to keep up with customers and their constantly changing expectations. So how can businesses scale to meet these demands? This report reveals the top 10 customer service trends for application development and delivery, supporting customer service. White Paper written by Genesys, featuring research from Forrester Author: Jo Robinson Published On: 10th Apr 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter