White Paper: A Guide to Sustainable Customer Experience in the Contact Centre


NewVoiceMedia white paper on a practitioners guide to sustainable customer experienc in the contact centre

Contact centres play a significant role in building and maintaining a brand’s reputation, with an increasing number of customers calling for high-touch, complex engagements or for remediation of digital failures.

This guide focuses on the key elements critical to delivering a great customer experience.

White Paper written by: NewVoiceMedia

Click here to download your copy of the White Paper.

Published On: 7th May 2019 - Last modified: 13th May 2019
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