White Paper Title: A Guide to Sustainable Customer Experience in the Contact Centre
Contact centres play a significant role in building and maintaining a brand’s reputation, with an increasing number of customers calling for high-touch, complex engagements or for remediation of digital failures.
This guide focuses on the key elements critical to delivering a great customer experience.
White Paper written by: NewVoiceMedia
Click here to download your copy of the White Paper.
Author: Rachael Trickey
Published On: 7th May 2019 - Last modified: 14th Apr 2020
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