White Paper: The Most Important Contact Center Trends You Need to Know in 2020 Related Articles The Top 10 Most Important Call Centre Metrics The Contact Centre Podcast: Catch-up with Every Episode So Far! Technology Toolkit – Routing Important Calls Top Tips to Monitor Customer Service Filed under - Archived Content, Lifesize For this ebook, we interviewed industry analysts and Serenova customers and prospects to identify the six most critical contact center trends that will emerge in 2020 and deserve attention now. White Paper written by: Serenova Click here to download your copy of the White Paper Author: Robyn Coppell Published On: 9th Mar 2020 - Last modified: 14th Apr 2020 Read more about - Archived Content, Lifesize Recommended Articles The Top 10 Most Important Call Centre Metrics The Contact Centre Podcast: Catch-up with Every Episode So Far! Technology Toolkit – Routing Important Calls Top Tips to Monitor Customer Service Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter