This month we bring you news of award wins for RSA, Plantronics, Nice Systems, Sitel and Orion and a contract win for RESPONSE.
RSA’s Evy Young wins IRP Interim Consultant of the Year
Evy Young
RSA is delighted to announce that Evy Young, Principal Consultant, RSA Interims, was awarded IMA Interim Consultant of the Year at the Institute of Recruitment Professionals (IRP) ceremony in central London.
Now in their fourth year, the awards are part of the Recruitment & Employment Confederation’s (REC) Institute of Recruitment Professionals and are designed to celebrate excellence, best practice and achievement in recruitment.
“We are absolutely thrilled to have Evy’s outstanding work recognised at the Institute of Recruitment Professionals awards event,” commented John Callagher, CEO of RSA. “Evy is a true RSA ambassador whose quality of work is second-to-none. She represents the future of interim talent management and through this award has shown that hard work, perseverance, an in depth international industry knowledge and positive attitude is a winning formula.”
“I am absolutely thrilled to have been given this award,” commented Evy on her win. “I was up against some exceptional talent from within the Interims sector, all of whom would be worthy winners. I want to take this opportunity to thank the team at RSA for their continued support and trust in my professional qualities and I look forward to building further relationships with both candidates and clients.”
Plantronics wins Impact on Organisation and Workplace Award
Plantronics has been presented with the ‘Impact on Organisation and Workplace’ award at the annual British Institute of Facilities Management (BIFM) Awards.
George Coffin
Plantronics won the award for its ‘Simply Smarter Office’ established at its UK headquarters in Royal Wootton Bassett, a project that involved consolidating all departments from three buildings into one. Plantronics developed this innovative office environment with a series of different working spaces – titled Communicate, Collaborate, Concentrate and Contemplate – all designed to support a range of working styles and activities.
“It’s a great honour for us to be recognised not only for our commitment to enabling smarter working for our staff, but also the efforts we’ve gone to in workplace design,” said George Coffin MBE, EMEA Facilities Manager. “Our aspiration was to create a more effective working environment in which staff were more productive.”
“Excellent turnaround of previously ordinary buildings into new space directly aligned to corporate culture,” said Lead Judge, Keith Shields at BIFM. “Real measures that show this to have worked and to be supporting creativity and staff well-being and productivity.”
NICE receives the 2012 LT-Innovate Award
NICE Systems announced that it is the recipient of the 2012 LT-Innovate Award for ingenuity in language technology (LT).
They are currently developing a multilingual semantic inference platform – the first of its kind – that can recognise linguistic patterns across words and phrases and categorise them accordingly.
The platform marks a new generation of text analytics capabilities for examining customer interactions. This technology will enable businesses to analyse and make sense of customer statements across languages and channels, such as speech, email, and social media. Based on these new insights, businesses can then improve contact centre performance and service levels, and enhance the customer experience.
“Receiving the LT-Innovate Award is a testament to NICE’s capabilities of its state-of-the-art language analytics technology,” said Yochai Rozenblat, President of the NICE Enterprise Group.
Philippe Wacker, Secretary General of LT-Innovate, said, “NICE stands out as an innovator in the LT field. We were particularly impressed with its multilingual interaction analytics platform, as this is exactly the type of technology that is needed to break down language barriers across Europe and make content accessible to all.”
Sitel receives CCA Global Standard Accreditation
Sitel has received Global Standard Accreditation from the CCA.
Launched in 2001, the Global Standard is a key set of principles defined by industry experts, assessed every three years to ensure continual improvement to customer service. Accreditation represents a prestigious quality seal for Sitel as well as an ongoing commitment to best practice.
Independent auditors for the CCA carried out an assessment of Sitel’s contact centres. Performance was evaluated in several categories: measuring innovation, enterprise, professional standards, social responsibility, training and customer satisfaction.
Lawrence Fenley
Rob Pike, Chair of the CCA Standards Council, said: “We are delighted to announce that Sitel has met the CCA Global Standard. This honour is a clear recognition of the commitment and drive demonstrated by Sitel in working towards improving standards and customer experience across the organisation.”
“Sitel is proud to be recognised by the CCA Standards Council for our rigorous dedication to high standards,” said Lawrence Fenley, General Manager UK & Ireland at Sitel. “Being named in this prestigious group of contact centres underscores the hard work and dedication of every Sitel employee in the pursuit of excellent customer service.”
Orion Group scoops Chairman Award of a Lifetime
Orion Group has scooped the SCDI Highlands and Islands Chairman Award for Outstanding Business Achievement at a ceremony at the Drumossie Hotel, Inverness.
Alan Savage, chairman and founder of Inverness-based Orion Group, accepted the prestigious accolade in front of a 340-strong audience of business peers from across the region.
Alan said: “2012 really is proving to be a bumper year for Orion Group. We’re currently in the throes of enjoying our 25th anniversary and now we get to add this SCDI Award to our reasons to celebrate. On behalf of myself and the team, I would like to express my gratitude to SCDI for recognising how well our business has performed since we started way back in 1987.”
RESPONSE announces deal with ScottishPower to create 300 jobs
RESPONSE has secured a major new contract with energy giant ScottishPower, which will create 300 new jobs at its operation in Glasgow.
Following a competitive pitch, the contact centre company will now provide additional in-bound call handling customer service for ScottishPower’s gas and electricity account holders across the country.
Grazyna Swiercz, director of operational excellence at RESPONSE, said: “This new partnership with ScottishPower is a great opportunity for us to work with one of the UK’s largest energy providers and is testament to the first class service we deliver for clients.
“It is very exciting to be in a position to create so many new jobs in the current climate and we look forward to bringing additional staff on board to join the team and be part of this new project.”
Lynda Clayton, Customer Services Director at ScottishPower, said: “ScottishPower is committed to delivering high levels of customer service, and the contract with RESPONSE will add to our strong customer service offering. We have invested heavily in improving services for our customers. We are also pleased to be working with a Glasgow-based company, as we have a close association with the City. We have been offering employment opportunities in Glasgow for many years, and the City continues to offer a strong talent pool that is attractive for employers.”
Author: Jo Robinson
Published On: 31st Oct 2012 - Last modified: 22nd Mar 2017
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