60% Reluctant to Pay Over the Phone

Syntec has revealed that 60% of customers are reluctant to pay over the phone when purchasing a product or service.

Their 3rd annual tracker survey has shown an increase to 75% of consumers saying they felt organisations should be doing more to prevent credit and debit card fraud, with only 1% feeling that payment over the phone to a call centre is secure.

Further findings revealed:

• 46% of consumers felt technology should be used to hide credit card details from call centre agents.
• 67% felt that, as a general rule, companies should not be allowed to keep their credit or debit card details on their databases.

“Our survey is now in its 3rd year and shows that today’s consumers are more aware of the risks than ever,” said Simon Beeching, Director at Syntec . “The message from consumers is clear; organisations need to speed up their adoption of new and more secure payment methods or risk losing business.”

Click here to download the free research white paper detailing the survey results.