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24 Hours is the Target Response Time for Email

Published On: 24th Sep 2013 10:08 - Modified: 18th Sep 2019

During our webinar “The best ways to deal with Webchat and Email” our audience were asked “What is your target response time for email?”

Poll answers
2% Under 15 minutes
17% Under 1 hour
20% 4 hours
52% 24 hours
8% 5 days

Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013

Here is a link to the webinar: The best ways to deal with Webchat and Email

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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24 Hours is the Target Response Time for Email

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