ISO accreditation achieved

ISO 27001 Certified

Ctalk have been awarded the ISO 27001 BSI standard for their Information Security Management System.

Having achieved ISO 27001 certification, ctalk can work with all organisations that wish to ensure the highest level of data security for their company.

The ISO accreditation ensures that controls are met within:

  • Information Security
  • Personnel Management
  • Asset Classification and Control
  • Physical and Environmental Security
  • Communications and Operations Management
  • Access Control
  • Systems Development
  • Business Continuity Management
  • Legal Compliance
  • Data Protection

The ISO 27001 accreditation covers both Premises-Based and Hosted methods of delivery, ensuring that every customer receives the same level of security assurance, regardless of their set-up.

These measures taken to ensure security management of customer information show the commitment that ctalk have to making sure all records, whether through their Hosted platform or Premises-Based solution, are regulated under best practices as stipulated by ISO guidelines.

“It is great to receive recognition for the hard work and systems that ctalk and its staff have put into place to ensure the best practice ISMS for its customers,” said Joe Richardson, Managing Director of ctalk. “This internationally recognised mark symbolises the commitment ctalk have to maintaining high and excellent standards for its customers and operations.”

Visit the ctalk website to find out more.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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