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eBook: The blueprint to contact centre modernisation

Published On: 2nd Apr 2014 10:06 - Modified: 12th Dec 2018

Genesys have released an eBook called ‘The Blueprint to Contact Centre Modernisation – Replacing your ACD’.

This eBook is intended for decision makers who have already identified the need to move away from their existing closed, proprietary communications infrastructure to a modern, multi-channel contact centre.

Key topics include:

Savings and Improving Customer Experience
Proactive Planning to Minimise Delays and Cost Overruns
Best Practices and Gold Standards for Legacy ACD Replacement
Making the Choice Between Hosted or Premises-based Solutions
Investment Protection: Maintenance ad Support Programmes

Click here to download the eBook.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

eBook: The blueprint to contact centre modernisation

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