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Some Contact Centre Agents Have to Log Into Over Ten Different Systems

Published On: 29th Jul 2015 10:10

According to our poll, 7% of contact centre agents have to log into ten or more different computer systems to do their job.

However, the average figure was significantly less, with 4-5 the most common number.

Poll – On a daily basis, how many computer systems do your agents have to log in to? – answers

1 System: 8%
2-3 Systems: 29%
4-5 Systems: 38%
6-9 Systems: 18%
10+ Systems: 7%

Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance Sample size – 173 Date: March 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Some Contact Centre Agents Have to Log Into Over Ten Different Systems

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