Workshop – Everything You’ve Wanted to Know About Speech Analytics

THE DATE: Tuesday 6th October 2015

THE LOCATION: The Grosvenor Hotel, London

THE DESCRIPTION:

Nexidia have organised an event called Everything You’ve Wanted To Know About Speech Analytics.

This is a half-day introductory workshop into how a speech analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.

They will be joined by TalkTalk, one of their customers, who will present TalkTalk’s journey using speech analytics, exploring what they use speech analytics for, the main benefits of using this technology, including any challenges they’ve faced along the way and plans for the future.

They will also be answering your questions.

This session is ideal if:

• You are new to the topic and would like to find out how it can help your business
• You are looking to implement or evaluate speech analytics
• You are looking to create a business case to support the deployment of a speech analytics solution
• You are looking to expand on uncovering the issues impacting the business
• You are looking to performing a root-cause analysis to determine the best actions to take to resolve the issues
• You would like to monitor the impact of the changes

THE ORGANISERS: Nexidia