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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Natterbox Links Voice Component of Microsoft Teams to…
Talkdesk and Alorica Announce New Partnership
Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre…
Foehn Achieves G-Cloud 11 Approval Across Full Product…
RingCentral Announces New Webinar Solution
Tandem Bank Strengthens Its Customer Service Operations
Jabra Expands the Evolve2 Range
Puzzel Launches Agent Assist
Alfa-Bank Implements New Contact Centre Analytics System
Two-Thirds of Brits Frustrated at Long Customer Service…
Spearline Share Their Thoughts on Vendor Management for…
Photos from Children in Need 2018
NICE inContact Adds New Innovations to Its Cloud Solution
Enghouse Interactive Releases Proteus Cloud
Indie Campers Enhance Customer Support
RingCentral Announces Cloud PBX for Microsoft Teams
Calabrio Announces the Winners of Its ONE Awards
Case Study: RHM Introduces Customers to the Power of…
UJET and Google Cloud Announce Integration with ServiceNow
Contact Centre and Customer Services Summit 2023
NICE Named Company of the Year for Conversational AI
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Business Systems Shortlisted for Technology Award
Wales’ Contact Centre Workers Celebrated at Awards…
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