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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: DVLA Achieves 30% Self-Service Rate With…
Case Study: ACCC Lower Attrition by 29% With MiaRec
Case Study: Club Med
Vonage Introduces Video Express
Indie Campers Enhance Customer Support
Vonage Releases a Unified Communications Solution
Talkdesk Release New At-Home and Mobile Workforce…
Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good…
Case Study: RHM Introduces Customers to the Power of…
Webcam Woes Top List of COVID-19 Customer Complaints
Wales’ Contact Centre Workers Celebrated at Awards…
Salesforce Launches BYOM
Unlocking the Strategic Value of QA Data With Scorebuddy…
Talkdesk and Alorica Announce New Partnership
NICE Investigate Supports Police Investigations in…
New Research Shows That UK Consumers Are Warming Up to AI
Case Study: Kiloutou Resolved 25% of Requests on 1st…
Kerv Partners With Cyber Security Specialist, Chorus
Case Study: Tructyre Improved Service Level by 31% With…
RingCentral Announces Cloud PBX for Microsoft Teams
MaxContact Sees Record Growth
The Trevor Project Transitions to Full-Time Remote Working
Customer Experience Emerges as 2020 Bright Spot
Rotherham Metropolitan Borough Council Deploys 8×8…
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
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Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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