The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Cnect Wales Contact Centre Awards Shortlist Announced
Playvox Release Their On Demand Webinars
Unlocking the Secrets to Exceptional CX at Five9 CX Summit
Content Guru Adds Integration to storm Platform
Sprinklr Integrates AI+ Platform with Google…
Merkle Launches Global Accelerator for Salesforce…
Infobip Launches Click-to-Chat Ad Analytics
NICE ContactEngine Receives Digital Transformation Honors
Genesys and Salesforce Launch AI-Powered Solution
Sabio Group Strengthens Leadership Position
Operata Announces Grandioso Release
Uniphore Recognized in Eleven Gartner Hype Cycle Reports
Case Study: Angi Drives Cost Savings
8×8 Launches New SMS Fraud Prevention Communication…
Case Study: CLICKD Solutions Improves QA
8×8 Expands AI Self-Service Capabilities
Five9 Advances in ServiceNow’s Build Partner Program
NICE Recognizes Top EMEA and APAC Innovators
Introducing SmartView Custom Dashboards
Playvox and Natterbox Join Forces
Uniphore Share Their Latest Podcast Episode
NICE Named a CCaaS Leader In Frost & Sullivan Report
Twilio Announces CustomerAI Solutions
NICE Receives “AI Solution of the Year” Award
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Sure-Fire Ways to Undermine Compliance
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
Connected Experiences Become Focus at The Experience Show Asia
54% Discover Compliance Breach Outside Routine QA Reviews
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
15th September 2026
CX Connect Europe
Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar
Auto QA Is Live: Every Call Scored, Every Score Evidenced
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action