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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: MeisterTask Takes Quality Score to 99.2% With Crescendo

Case Study: MeisterTask Takes Quality Score to 99.2%…

MiCloud Connect Named in RemoteTech Breakthrough Awards

MiCloud Connect Named in RemoteTech Breakthrough Awards

Case Study: VCFSUK Achieves 94% User Engagement With Elephants Don’t Forget

Case Study: VCFSUK Achieves 94% User Engagement With…

Case Study: Valda Energy’s Efficient Customer Service

Case Study: Valda Energy’s Efficient Customer…

Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Sensée’s Jo Hodge Named Outsourced Contact Centre…

CallMiner Expands Partnership With Cirrus

CallMiner Expands Partnership With Cirrus

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

Coronavirus: Jacada Offers Easy-to-Launch Automation…

Talkdesk Performs Well In G2 Report

Talkdesk Performs Well In G2 Report

NICE Launches Enlighten AI Routing

NICE Launches Enlighten AI Routing

Finalists Announced for Contact Centre Awards

Finalists Announced for Contact Centre Awards

Spearline Launches Inaugural Connect Magazine

Spearline Launches Inaugural Connect Magazine

Case Study: MongoDB Creates Efficiency Through Scheduling

Case Study: MongoDB Creates Efficiency Through Scheduling

NICE Celebrates Gartner Magic Quadrant Results

NICE Celebrates Gartner Magic Quadrant Results

Nominations Open: Talkdesk CX Innovators Awards 2023

Nominations Open: Talkdesk CX Innovators Awards 2023

Market Force Information Implements a Cloud Contact Centre Solution

Market Force Information Implements a Cloud Contact…

Enghouse Interactive Partners With Converse360

Enghouse Interactive Partners With Converse360

Vonage Named a Leader in Aragon Research Globe 2021

Vonage Named a Leader in Aragon Research Globe 2021

RingCentral Feature in New Frost & Sullivan Report

RingCentral Feature in New Frost & Sullivan Report

Series of Video Courses Launched to Help Customer Experience Leaders

Series of Video Courses Launched to Help Customer…

Case Study: Enrich Increase Customer Loyalty and Sales

Case Study: Enrich Increase Customer Loyalty and Sales

Talkdesk Ranked #1 in 16 G2 Summer Reports

Talkdesk Ranked #1 in 16 G2 Summer Reports

Jacada Announces Symphony as a Consulting Partner

Jacada Announces Symphony as a Consulting Partner

Voice for Microsoft Teams Hits Global Milestone

Voice for Microsoft Teams Hits Global Milestone

Sabio Partners With UCL School of Management

Sabio Partners With UCL School of Management

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Connected Experiences Become Focus at The Experience Show Asia

54% Discover Compliance Breach Outside Routine QA Reviews

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Latest Blogs

Auto QA is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action