The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: The Straumann Group Decreases Their AHT With…
Nuance Introduces AI That Eliminates Putting Customers…
Case Study: Company Improves Global Call Quality
Cyara Acquires Spearline
Findings From CX Live’s The Experience Show South…
Alvaria Completes Integration of Aspect and Noble Systems
How AI Simulators Act as an Alternative to Hope
Case Study: Fidelity Achieve Compliance Score of 89%…
IT Naturally Moves to the Cloud in Just Five Days
Case Study: OVO Energy Boosts Engagement
Microsoft Launches Stand Alone CCaaS Solution –…
Case Study: Cars24 Improves CSAT by 20% With ElevenLabs
Clarabridge Named a Leader in Customer Feedback Management
NICE inContact Expands Support During Coronavirus Outbreak
Natterbox Accelerate Global Expansion
Genesys Announces Intent to Acquire Bold360 From LogMeIn
Zoom’s Collaboration Platform Reimagines Teamwork
Vonage Strengthens Conversational Commerce Offering With…
Infobip Unveils ‘Experiences’ to Help Engage…
Case Study: Blackhawk Network Provides CX at Scale
Vonage Recognized as Leader in Growth and Innovation
Mishearing on Customer Calls Costing Contact Centres…
NICE Partners With ISG
SITA Improves Customer Experience for Air Passengers…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success