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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
CallMiner Named a Top 10 Contact Centre Technology Once…
Case Study: Intercom Automated Its QA With Scorebuddy
3 Keys to Delivering Unified Experiences with Genesys…
Leeds Council Implements Real-Time Customer Satisfaction…
8×8 Launches Free, Unlimited Video Meetings Solution
Genesys Reduces Greenhouse Gas Emissions by 22%
Sabio Group Acquires People Matter
Research Shows That Automation Can Improve Advisor…
Case Study: Marlowe Theatre Provide Outstanding Service
Maintaining Service Quality Remotely: The Webinar Series…
8×8 expands XCaaS to the Philippines
Case Study: Supermarket Chain Deals With Huge Surge in…
Case Study: Farmers Insurance Increases Productivity by…
Companies Fast-Tracking Move to the Cloud Amidst COVID-19
Halfords Enhance Digital Transformation Efforts
Talkdesk Digital Showdown Returns
Calabrio Extends Cloud Workforce Engagement Management…
Case Study: Lovepop Improves CSAT Score to 94% With…
CallMiner Recognises Customer Achievements With LISTEN…
Case Study: Wowcher Meets 90% Call Answer Rate in 30…
Case Study: Wag! Reduced Average Wait Time by 50% With…
Case Study: Wokingham Council Lower Costs With Netcall
Genesys Cloud Supports CallPageboy in Improving Service…
8×8 Wins Stevie Awards For Customer Service
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success