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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE CXone Unveils Summer 2021 Release
Playvox WFM Uses AI to Improve Metrics
Coca-Cola Europacific Partners Uses 8×8
Jabra Now Shipping PanaCast 20
The Role of a Call Centre Trainer
OPW in Ireland Implements 8×8 XCaaS
8×8 Announce XCaaS Enhancements
Five9 Announces Inaugural Reimagine CX Awards
Comdata Develops Leads Marketing Practice Using Social…
Case Study: Pharmacy2U Provides Cost-Effective Customer…
Case Study: Côte Is Delivering Exquisite Customer Service
Outsourcing Supports Insurers Through Unprecedented Change
CX Excellence Award Winners Stand Out
Talkdesk Unveils CX Strategy Value Framework
Case Study: How Post Office Ltd. Levelled Up Its…
Case Study: Marlowe Theatre Provide Outstanding Service
MiCloud Connect Named in RemoteTech Breakthrough Awards
Zoom to Acquire Five9
Case Study: Managing the Customer Journey for Eaglemoss
2021 Aragon Research Globe Names Five9 a Leader
Five9 Partners with Clarabridge
Talkdesk Named a Leader in the Aragon Research Globe
CallMiner Announces Sales Conversation Analytics Solution
Five9 Extends Its Practical AI Solutions
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