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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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NICE and Cloud9 Partner

NICE and Cloud9 Partner

AmeriSave Mortgage Chooses Vonage

AmeriSave Mortgage Chooses Vonage

NICE CXone Digitally Transforming GWA’s Contact Centres

NICE CXone Digitally Transforming GWA’s Contact Centres

Vonage to Present at Enterprise Connect 2021

Vonage to Present at Enterprise Connect 2021

Mobile Company Handles a 200% Increase in Customer Support Enquiries

Mobile Company Handles a 200% Increase in Customer…

Playvox and Dialpad Partnership Provides a CX Solution

Playvox and Dialpad Partnership Provides a CX Solution

RingCentral Announces Innovations

RingCentral Announces Innovations

Cox & Cox Establish a Future Platform for Growth

Cox & Cox Establish a Future Platform for Growth

NICE Launches Enlighten AI for Complaint Management

NICE Launches Enlighten AI for Complaint Management

NICE Evidencentral Marketplace Adds Five Technology Partners

NICE Evidencentral Marketplace Adds Five Technology…

Spearline Spotlight: An Interview With Dan Hayes

Spearline Spotlight: An Interview With Dan Hayes

NICE CXone Wins UK National Innovation Award

NICE CXone Wins UK National Innovation Award

NICE Launches Enlighten XO

NICE Launches Enlighten XO

Infobip Shift 21 Celebrates Jubilee Year

Infobip Shift 21 Celebrates Jubilee Year

Business Systems UK Announces Acquisition of acrinax

Business Systems UK Announces Acquisition of acrinax

NICE Introduces E-Request

NICE Introduces E-Request

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

8×8 Named a Challenger in Report

8×8 Named a Challenger in Report

Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader

Genesys Recognized as a Gartner Magic Quadrant for CCaaS…

NICE Announces Acquisition of GoMoxie

NICE Announces Acquisition of GoMoxie

Vonage Grows Network

Vonage Grows Network

NICE Announces Launch of CXone SmartAssist

NICE Announces Launch of CXone SmartAssist

Five9 Joins Gartner Peer Insights Customer First Program for CCaaS

Five9 Joins Gartner Peer Insights Customer First Program…

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?