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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Vonage Launches New Brand Campaign

Vonage Launches New Brand Campaign

Darlington Building Society Deploys 8×8 XCaaS

Darlington Building Society Deploys 8×8 XCaaS

NICE and Cloud9 Partner

NICE and Cloud9 Partner

AmeriSave Mortgage Chooses Vonage

AmeriSave Mortgage Chooses Vonage

NICE CXone Digitally Transforming GWA’s Contact Centres

NICE CXone Digitally Transforming GWA’s Contact Centres

Vonage to Present at Enterprise Connect 2021

Vonage to Present at Enterprise Connect 2021

Mobile Company Handles a 200% Increase in Customer Support Enquiries

Mobile Company Handles a 200% Increase in Customer…

Playvox and Dialpad Partnership Provides a CX Solution

Playvox and Dialpad Partnership Provides a CX Solution

RingCentral Announces Innovations

RingCentral Announces Innovations

Cox & Cox Establish a Future Platform for Growth

Cox & Cox Establish a Future Platform for Growth

NICE Launches Enlighten AI for Complaint Management

NICE Launches Enlighten AI for Complaint Management

NICE Evidencentral Marketplace Adds Five Technology Partners

NICE Evidencentral Marketplace Adds Five Technology…

Spearline Spotlight: An Interview With Dan Hayes

Spearline Spotlight: An Interview With Dan Hayes

NICE CXone Wins UK National Innovation Award

NICE CXone Wins UK National Innovation Award

NICE Launches Enlighten XO

NICE Launches Enlighten XO

Infobip Shift 21 Celebrates Jubilee Year

Infobip Shift 21 Celebrates Jubilee Year

Business Systems UK Announces Acquisition of acrinax

Business Systems UK Announces Acquisition of acrinax

NICE Introduces E-Request

NICE Introduces E-Request

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

8×8 Named a Challenger in Report

8×8 Named a Challenger in Report

Genesys Recognized as a Gartner Magic Quadrant for CCaaS Leader

Genesys Recognized as a Gartner Magic Quadrant for CCaaS…

NICE Announces Acquisition of GoMoxie

NICE Announces Acquisition of GoMoxie

Vonage Grows Network

Vonage Grows Network

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Top Stories

What Is Our Metric Fixation Really Costing Us?

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

Latest News

Five9 Named a Leader for Ninth Time

Content Guru Recognised for 12th Consecutive Year

Resources

Webinar Replay: How to Turn Customer Feedback into Action

eBook: Capacity Planning for Contact Centre BPOs

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

27th October 2026

The Intelligence Gap Shaping the Future of Customer Automation – Webinar

Latest Blogs

Q&A: The Role of AI When Every Second Counts

Why QA and CSAT Scores Don’t Always Match

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success