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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Calabrio Make Moves to Unlock Voice of the Customer Data
RingCentral Expands the Capabilities of Its Video Solution
Case Study: Fintech Firm Increases Agent Productivity by…
Genesys Announces Intent to Acquire Bold360 From LogMeIn
Sonae MC Modernizes Customer Service Operations
Vonage Rated 5 Stars
Case Study – The Complexities of the Simple Fax
Spark NZ Selects Calabrio
Case Study: SeatGeek Improves Its Forecasting and…
IQVIA Deploy an Auto-Attendant
Talkdesk’s Global Partner Programme Continues to…
Vonage Recognized by Amazon for Its AI Tools
New Partnership for 8×8
Talkdesk Announces Vacation Now Solution Free for 90 Days
NICE Release New Analytics Report
Case Study: Delta Dental Washington Implement a New…
Case Study: Freshly Builds New Quality Assurance Programme
Case Study: Adding WhatsApp to the Digital Channel Mix
Case Study: GE Healthcare Reduce Their Contact Centre…
Talkdesk Launches New Contact Centre AI Tool
Users Vote Playvox Top in Contact Centre Quality Assurance
Cirrus Teams Up With Vivio
Harrow Council Partners With 8×8
Almost 75% of Contact Centres Moved to the Cloud During…
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