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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Poly Secures Awards for Speakerphones and Video Bar
5 Ways to WOW Customers
NICE Launch CXone Expert
Calabrio Make Moves to Unlock Voice of the Customer Data
RingCentral Expands the Capabilities of Its Video Solution
Case Study: Fintech Firm Increases Agent Productivity by…
Genesys Announces Intent to Acquire Bold360 From LogMeIn
Sonae MC Modernizes Customer Service Operations
Vonage Rated 5 Stars
Case Study – The Complexities of the Simple Fax
Spark NZ Selects Calabrio
Case Study: SeatGeek Improves Its Forecasting and…
IQVIA Deploy an Auto-Attendant
Talkdesk’s Global Partner Programme Continues to…
Vonage Recognized by Amazon for Its AI Tools
New Partnership for 8×8
Talkdesk Announces Vacation Now Solution Free for 90 Days
NICE Release New Analytics Report
Case Study: Delta Dental Washington Implement a New…
Case Study: Freshly Builds New Quality Assurance Programme
Case Study: Adding WhatsApp to the Digital Channel Mix
Case Study: GE Healthcare Reduce Their Contact Centre…
Talkdesk Launches New Contact Centre AI Tool
Users Vote Playvox Top in Contact Centre Quality Assurance
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
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Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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