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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Cirrus Teams Up With Vivio
Harrow Council Partners With 8×8
Almost 75% of Contact Centres Moved to the Cloud During…
Case Study: Healthcare Group Improves Its Customer Service
Case Study: Supermarket Chain Deals With Huge Surge in…
Kakao Corp Upgrades Its Security Systems
Talkdesk Leads the Industry in the G2 Report
TalkTalk Extends Partnership With Mitel
Thoma Bravo Acquires Calabrio
Case Study: Sutherland Improve Remote Performance…
NICE Further Improves Its Agent Desktop
Case Study: Moving 800 Call Centre Staff to Remote Working
Willis Towers Watson Kickstarts Cloud Transformation
BT Implements New Contact Centre Solutions
NICE inContact Teams Up With USU
British Businesses Lose £2.5 Billion Due to Bad Customer…
Sabio Congratulates Allianz Direct on its Big Win
Talkdesk and Alorica Announce New Partnership
Business Systems Acquires acrinax
Case Study: Enrich Increase Customer Loyalty and Sales
IPI Teams Up With The Mentoring Lab
KMWorld Announce Their Top 100 Knowledge Management…
Sabio Group Acquires Fonetic
Case Study: How Essilor BBGR Switched to Remote Working
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What Contact Centres Are Doing Right Now - 2026 Edition
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