The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

NICE Introduces New AI Capabilities

NICE Introduces New AI Capabilities

72% of UK Online Companies Are Uncontactable by Phone

72% of UK Online Companies Are Uncontactable by Phone

Cyara Named One of UK’s Best Workplaces for Wellbeing

Cyara Named One of UK’s Best Workplaces for…

2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates

2024 Off to Flying Start for 8×8 as They Announce…

Five9 Named a 2021 UK’s Best Workplace in Tech

Five9 Named a 2021 UK’s Best Workplace in Tech

Sensée Wins Creative Campaign Award

Sensée Wins Creative Campaign Award

Case Study: Injixo Helps CXL Improve Agent Adherence

Case Study: Injixo Helps CXL Improve Agent Adherence

Case Study: Cielo Streamlines Recruitment Processes With Netcall

Case Study: Cielo Streamlines Recruitment Processes With…

Case Study: Classpass Increases Adherence by 12% With Assembled

Case Study: Classpass Increases Adherence by 12% With…

Research Reveals Millennials Feel Most Ostracized in Hybrid Meetings

Research Reveals Millennials Feel Most Ostracized in…

Vonage to Power VIRA Vaccine Chatbot for WhatsApp

Vonage to Power VIRA Vaccine Chatbot for WhatsApp

Sabio Group Named as Supplier on NS3 Framework

Sabio Group Named as Supplier on NS3 Framework

Sabio Launches Specialist Salesforce Practice

Sabio Launches Specialist Salesforce Practice

TELUS International and Five9 Partner

TELUS International and Five9 Partner

Genesys Announces Support for New Instagram Messaging

Genesys Announces Support for New Instagram Messaging

Spearline Ranked Again in Fast 50 Awards

Spearline Ranked Again in Fast 50 Awards

VCC Live Earns New G2 Crowd Badges

VCC Live Earns New G2 Crowd Badges

Case Study: UK Power Networks Support Vulnerable Customers

Case Study: UK Power Networks Support Vulnerable Customers

Kingspan Move to the Cloud

Kingspan Move to the Cloud

VCC Live Shortlisted for Best Predictive Dialler Award

VCC Live Shortlisted for Best Predictive Dialler Award

Vonage Chief HR Officer Wins Award

Vonage Chief HR Officer Wins Award

8×8 Conversation IQ Named a Winner for CRN’s 2022 Tech Innovator Award

8×8 Conversation IQ Named a Winner for CRN’s 2022…

Merkle Launches Global Accelerator for Salesforce Commerce Cloud

Merkle Launches Global Accelerator for Salesforce…

Case Study: Corsica Ferries Improves Omnichannel

Case Study: Corsica Ferries Improves Omnichannel

Close Close
Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success