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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Banca Transilvania Set for Digital Transformation
NICE Introduce New Work From Home Contact Centre Solution
Koopid Partner With Avaya
8×8 Partners With Virgin Media Business
Desford Support Group Use Freshworks Technology to Help…
EIMS Shifts to Remote Sales Engagement
Talkdesk CXTalent Reaches 10,000 in Just 10 days
Dermalogica Selects 8×8 to Power Its Customer…
EvaluAgent Releases New Team Engagement QA Features
Ion Solar Shifts to Remote Work in Two Hours
Activate Group Keeping UK’s Key Workers on the Road
British Businesses Lose Nearly £5 Billion Due to…
Enghouse Interactive Partners With Converse360
Case Study: EIMS Moves Its Global Sales Operation to…
Council Moves Entire Contact Centre to the Cloud for…
CallMiner Launch C.A.R.E. Assessment to Assess COVID-19…
IMImobile Helps Contact Centres With Remote Working
RingCentral Releases New Unified Desktop App
Case Study: How CQC Are Keeping Their Remote Teams Engaged
Genesys Supports Food4Heroes Charity
Al Rayan Bank Avoids Business Disruption During COVID-19
Vonage and Freshworks Announce Partnership
Vonage Releases a Unified Communications Solution
Webcam Woes Top List of COVID-19 Customer Complaints
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