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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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AdvancedMD Moves to Cloud Communications With 8×8 XCaaS

AdvancedMD Moves to Cloud Communications With 8×8…

TechSee Launches Sophie AI

TechSee Launches Sophie AI

Engage Hub and MaxContact Partner

Engage Hub and MaxContact Partner

Is Winning a Contact Centre the Missing Piece in Your Expansion Strategy?

Is Winning a Contact Centre the Missing Piece in Your…

Contact Centres Open Doors for A-Level Graduates

Contact Centres Open Doors for A-Level Graduates

Evaluagent Recognized as a Leader in Contact Centre Quality Assurance

Evaluagent Recognized as a Leader in Contact Centre…

8×8 Announces New Technology Partner Ecosystem with SellWith8

8×8 Announces New Technology Partner Ecosystem with…

Assembled’s New Time Tracking Experience

Assembled’s New Time Tracking Experience

Case Study: Caring For You Transforms Operations with Zoom

Case Study: Caring For You Transforms Operations with Zoom

Case Study – GE Appliances Increases Adherence by 20% With Calabrio

Case Study – GE Appliances Increases Adherence by…

Talkmap Announces Talkdiscovery Version 8.0

Talkmap Announces Talkdiscovery Version 8.0

Migration Services Assured for Genesys PureConnect Customers

Migration Services Assured for Genesys PureConnect…

New AI-Driven Bot Analytics to Enhance Quality Management

New AI-Driven Bot Analytics to Enhance Quality Management

EnghouseAI – the Next-Generation AI Products

EnghouseAI – the Next-Generation AI Products

8×8 Launches Customer Labs Open Beta Program

8×8 Launches Customer Labs Open Beta Program

MaxContact Top the Northern Tech Awards

MaxContact Top the Northern Tech Awards

Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast

Evaluagent Becomes a Gold Partner of the Get Out of Wrap…

Now Open! Nominations for NICE’s 2024 PSAPs Awards

Now Open! Nominations for NICE’s 2024 PSAPs Awards

iQor Harnesses NICE CXone to Drive Digital CX Transformation

iQor Harnesses NICE CXone to Drive Digital CX…

Report Reveals Challenges With Employee Turnover

Report Reveals Challenges With Employee Turnover

Salesforce Signs Definitive Agreement to Acquire Spiff

Salesforce Signs Definitive Agreement to Acquire Spiff

CEO Reveals Evaluagent Named as a Contact Center Solution Finalist

CEO Reveals Evaluagent Named as a Contact Center…

GenAI Expert Nina Schick Is Confirmed for Disrupt

GenAI Expert Nina Schick Is Confirmed for Disrupt

Uniphore Continues Partnership Push

Uniphore Continues Partnership Push

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success