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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
Five9 Honored With Three Global Partner Awards From AVANT
Calabrio Unveils Middle East Cloud with AI-Powered…
Talkdesk Named a Finalist at 2024 CCW Excellence Awards
Evaluagent Recognized as a Leader in Contact Centre…
NICE Recognised as Pioneers in Process Automation
Case Study: Topaz Services Elevates Customer Experience…
Engage Hub and MaxContact Partner
EnghouseAI – the Next-Generation AI Products
Case Study: Bouygues Immobilier Upgrades Service Quality
Playvox Teams Up With Five9 to Offer Smarter Experiences
Zoom Boom Continues With Latest Expansion
NICE Drives Organizations to Effectively Manage Entire…
Evaluagent Take Home Best Contact Centre Solution Award
Genesys Cloud Achieves StateRAMP Authorization
MaxContact and TForge Announce Strategic Partnership
CallMiner Accelerates Delivery of Generative AI…
CommunityWFM Enhances Contact Centre WFM
Wayne Metro Community Action Agency Deploys 8×8
MaxContact Reveal Benchmarking Results
Case Study: Echo Increased Agent Knowledge by 42% With…
NICE CXone Gets Top Honours for Contact Centre Platforms
iQor Unveils Symphony [AI]
NICE Named a Leader in Customer Engagement Platforms
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What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
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The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action