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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Uniphore Continues Partnership Push
Scorebuddy Announces the Launch of Scorebuddy Coaching
Case Study: Caring For You Transforms Operations with Zoom
8×8 Unveils Latest Enhancements to Customer…
Crexendo Unveils Generative AI Features
Case Study: EDF Empowers Its Energy Customers
Swisscom and Genesys Team Up For Next-Gen CX and…
Zoom Contact Center Announces New Government Authorization
Centrical Partners With QATC
Upland FileBound Named a Gold Medalist
Case Study: Open Network Exchange Increases CSAT to 95%…
Brands Risk Excluding Older People From Services and…
8×8 Announces New Technology Partner Ecosystem with…
CEO Reveals Evaluagent Named as a Contact Center…
People in Southampton Won’t Wait a Minute on Hold
Talkmap Announces Talkdiscovery Version 8.0
Operata Announces Grandioso Release
ContactBabel Launches Latest Survey for 2025 Insights
Only 20% of Businesses Deliver Industry Leading CX
Is Winning a Contact Centre the Missing Piece in Your…
Case Study: ORA Saves 30% of Work Time With Zoom
Contact Centres Open Doors for A-Level Graduates
Talkdesk Wins Cloud-Based CX Solution of the Year
TechSee Launches Sophie AI
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