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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Talkdesk Wins Cloud-Based CX Solution of the Year

Talkdesk Wins Cloud-Based CX Solution of the Year

NICE Tops 2024 Opus Research Report as Conversational Intelligence Leader

NICE Tops 2024 Opus Research Report as Conversational…

GN Audio and Jabra Goes Live with Ivalua

GN Audio and Jabra Goes Live with Ivalua

Uniphore Podcast: It’s About the People

Uniphore Podcast: It’s About the People

NICE Recognised as Pioneers in Process Automation

NICE Recognised as Pioneers in Process Automation

Operata Announces Grandioso Release

Operata Announces Grandioso Release

Club Med Expands NICE CXone to Improve Operational Efficiencies

Club Med Expands NICE CXone to Improve Operational…

Case Study: ORA Saves 30% of Work Time With Zoom

Case Study: ORA Saves 30% of Work Time With Zoom

8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS

8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS

Zoom Takes the Spotlight for Setting New Standards

Zoom Takes the Spotlight for Setting New Standards

Evaluagent and Assembled Unite to Boost Employee Engagement

Evaluagent and Assembled Unite to Boost Employee…

NICE Drives Organizations to Effectively Manage Entire CX Workforce

NICE Drives Organizations to Effectively Manage Entire…

NICE Achieves Perfect Scores in DMG Consulting Report

NICE Achieves Perfect Scores in DMG Consulting Report

Upland FileBound Named a Gold Medalist

Upland FileBound Named a Gold Medalist

Case Study: AVI-SPL Saves $70,000 With Zoom

Case Study: AVI-SPL Saves $70,000 With Zoom

Centrical Partners With QATC

Centrical Partners With QATC

Research Reveals Challenges in Balancing Performance and Costs

Research Reveals Challenges in Balancing Performance and…

CallMiner Accelerates Delivery of Generative AI Capabilities

CallMiner Accelerates Delivery of Generative AI…

Thinktank Group Enhances CX with 8×8

Thinktank Group Enhances CX with 8×8

Calabrio and Avaya Power Cloud Driven Excellence

Calabrio and Avaya Power Cloud Driven Excellence

Europcar Transforms Global CX with NICE CXone

Europcar Transforms Global CX with NICE CXone

Cnect Wales Celebrates 20 Years in Business

Cnect Wales Celebrates 20 Years in Business

Talkdesk Named a Finalist at 2024 CCW Excellence Awards

Talkdesk Named a Finalist at 2024 CCW Excellence Awards

Crexendo Unveils Generative AI Features

Crexendo Unveils Generative AI Features

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success