The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

William Hill Partners With Aspect Software

William Hill Partners With Aspect Software

trivago Hotel Relations Books Talkdesk to Optimise Contact Centre

trivago Hotel Relations Books Talkdesk to Optimise…

Foehn Awarded Genesys Gold Partner Status

Foehn Awarded Genesys Gold Partner Status

Case Study: How Equiniti Improved Operational Insights

Case Study: How Equiniti Improved Operational Insights

Decathlon Pro Sees Quick ROI From Telephony Solution

Decathlon Pro Sees Quick ROI From Telephony Solution

Vonage Wins 2019 Product of the Year Awards

Vonage Wins 2019 Product of the Year Awards

NICE Release New Technology to Improve Digital Conversations

NICE Release New Technology to Improve Digital…

UK National Contact Centre Awards – Winners Announced

UK National Contact Centre Awards – Winners Announced

Business Leaders Are Lacking a Strategic Approach to Improving Productivity

Business Leaders Are Lacking a Strategic Approach to…

Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre Solution

Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre…

PTS Consulting Implements RingCentral Unified Communications Solution

PTS Consulting Implements RingCentral Unified…

Demand Rises for Call Recording Platform

Demand Rises for Call Recording Platform

EDF Energy Moves to the Cloud

EDF Energy Moves to the Cloud

NewVoiceMedia Wins Tech Culture Award

NewVoiceMedia Wins Tech Culture Award

Research Reveals Industry Confidence in Artificial Intelligence

Research Reveals Industry Confidence in Artificial…

NewVoiceMedia Provides Success for FCR Media

NewVoiceMedia Provides Success for FCR Media

Vonage Wins Product of the Year Award

Vonage Wins Product of the Year Award

NICE inContact Add New AI Capabilities to CXone

NICE inContact Add New AI Capabilities to CXone

Customer Contact Innovation Award Winners Announced

Customer Contact Innovation Award Winners Announced

CallMiner Named a Top 10 Contact Centre Technology Once Again

CallMiner Named a Top 10 Contact Centre Technology Once…

Jabra Launches New Cashback Promotion

Jabra Launches New Cashback Promotion

Jabra Launch Evolve 65e

Jabra Launch Evolve 65e

The Impact of Contact Centre Downtime on Customer Satisfaction

The Impact of Contact Centre Downtime on Customer…

Biometrics System Saved Enterprises Millions in Fraud in 2018

Biometrics System Saved Enterprises Millions in Fraud in…

Close Close
Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success