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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
GCI Acquires Modality Systems
Colt Technology Services Improves Customer Insights
EmployBridge Moves to a Cloud Contact Centre
Foehn Achieves G-Cloud 11 Approval Across Full Product…
Newstel GmbH Selects New Email Customer Service Solution
Case Study: European Tax Agency Implements a Virtual…
Jabra Partner With Code Software
Research Shows That Automation Can Improve Advisor…
Bluecrest Ramps Up Its Customer Satisfaction Scores
Sabio Partners With UCL School of Management
Indie Campers Enhance Customer Support
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
Jabra Launches Video Solution
Calabrio Acquires Teleopti
91% of Contact Centre IT Staff Consider Compliance…
NICE Announces CX Excellence Award Winners
William Hill Partners With Aspect Software
trivago Hotel Relations Books Talkdesk to Optimise…
Foehn Awarded Genesys Gold Partner Status
Case Study: How Equiniti Improved Operational Insights
Decathlon Pro Sees Quick ROI From Telephony Solution
Vonage Wins 2019 Product of the Year Awards
NICE Release New Technology to Improve Digital…
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