The Largest Online Community for Contact Centre Professionals
A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Centrical Introduces a Set of New AI-Driven Features
Zoom Introduces New Features Across its Workplace Platform
Sabio and VoiceAbility Launch Neurodivergent CX Solution
Babelforce Launches New Voice Capabilities For Zendesk’s…
Forrester Recognizes Genesys as a CCaaS Leader
Cirrus and Nebula Announce Partnership
Forrester Announce New CCaaS Wave For 2025
NICE Named CCaaS Leader in Forrester 2025 Report
Salesforce Launches Agentforce to Power Service Field AI
Evaluagent and Phase2 Join Forces to Revolutionize QA
Workvivo by Zoom Debuts New AI Tool
8×8 Introduces AI Orchestrator to Simplify Bot…
8×8 Launches New Solution for Improving Customer…
How Will the 6th April Changes Impact UK Contact Centres?
AI Adoption in Customer Experience Faces Challenges…
Content Guru’s CCaaS Solution Achieves First FedRAMP…
Sabio Launches App to Simplify Employee Leave Management
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to…
Sabio Expands ‘Disrupt’ CX Event Across…
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte…
NICE Wins Big at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
3 Ways to Get Buy-In for Ditching Spreadsheets
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
How Travel and Hospitality Brands Handle Seasonal Staffing Spikes
From Getting It Right First Time to Right Every Time
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action