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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to…
Sabio Expands ‘Disrupt’ CX Event Across…
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte…
NICE Wins Big at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
Cisco Announces New AI-Powered Tools at Enterprise…
Enghouse Interactive Announces a New Microsoft Teams…
CallMiner Introduces AI-Driven Customer Feedback…
NICE Announces the Launch of CXone Mpower Orchestrator
Talkdesk Launches Knowledge Creator With AI Insights
Five9 Has Introduced Spotlight for AI Insights
New Research Reveals 72% of Consumers Are Open to AI…
What Not to Miss at Enterprise Connect 2025
Agentic AI Expected to Resolve 80% of Common Issues by…
Talkdesk Introduces AI Agents for Healthcare
Vonage and SAP Join Forces to Advance AI in Business
NICE Reports 400% Increase in Virtual Agent Use
Take Part in the 2025 WFM Benchmarking Survey
97% of Customer Queries Resolved by Zoom’s Virtual…
Zendesk Seals Deal to Acquire Local Measure
Talkdesk Fuels Condor’s Next-Gen CX Transformation
8×8 and CallCabinet Partner to Streamline Compliance
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How Can Resource Planners Help Reduce Frontline Stress?
10 Steps to a Better CX Ambassador Programme
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Zoom Cares Announces $2.75m AI Grant Funding
Evaluagent Earns 44 G2 Badges in Fall 2026 Report
CX Landscape Report 2026
Report: Frost Radar for EMEA Customer Experience Platforms 2026
24th September 2026
CX Excellence Masterclass: Explore the Link Between QA and CX
Webinar: Are You Wasting Your CX Data’s Potential?
Are Contact Centres Creating Their Own Vulnerable Customer Failures?
AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action