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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Research Reveals Growing Workloads Across UK Contact Centres

Research Reveals Growing Workloads Across UK Contact…

Assembled Announces Strategic Partnership With Level AI

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Route 101 Deploys Unified CX Platform for Ogi

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

Crescendo Launches Multimodal AI Shopping Assistant for…

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

Calabrio Introduces Omni Agent Intelligence

Calabrio Introduces Omni Agent Intelligence

Vonage Launches Conversations for Agentforce Marketing

Vonage Launches Conversations for Agentforce Marketing

Calabrio’s AI System Earns ISO 42001:2023 Certification

Calabrio’s AI System Earns ISO 42001:2023 Certification

Aspect Partners With Cinareo to Link Planning and Operations

Aspect Partners With Cinareo to Link Planning and…

Five9 and Google Cloud Launch Joint CX AI

Five9 and Google Cloud Launch Joint CX AI

AOK Bayern Moves Contact Centre to NiCE Cloud

AOK Bayern Moves Contact Centre to NiCE Cloud

Diabolocom Wins 2026 Frost & Sullivan CX Award

Diabolocom Wins 2026 Frost & Sullivan CX Award

Puzzel Releases New 2026 State of Contact Centres Findings

Puzzel Releases New 2026 State of Contact Centres Findings

Talkdesk Rolls Out Agentic AI Update

Talkdesk Rolls Out Agentic AI Update

Vonage Wins Digital Identity Innovator Award

Vonage Wins Digital Identity Innovator Award

New Research Reveals Growing Role for AI in CX Operations

New Research Reveals Growing Role for AI in CX Operations

Cloudax Accepted Into EWOR Traction Fellowship

Cloudax Accepted Into EWOR Traction Fellowship

AI Is Supporting, Not Replacing, Customer Service Roles

AI Is Supporting, Not Replacing, Customer Service Roles

Five9 Appoints Amit Mathradas as New CEO

Five9 Appoints Amit Mathradas as New CEO

Vonage Unveils New Integration With Salesforce

Vonage Unveils New Integration With Salesforce

Zoom Launches AI Companion 3.0 With New Agentic Capabilities

Zoom Launches AI Companion 3.0 With New Agentic…

Assembled Launches ServiceNow Workforce Integration

Assembled Launches ServiceNow Workforce Integration

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

Thoma Bravo Unites Verint and Calabrio Into One CX…

Talkdesk and UiPath Launch a New Integration

Talkdesk and UiPath Launch a New Integration

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success