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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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ElevenLabs and Deloitte Announce a Strategic Partnership

ElevenLabs and Deloitte Announce a Strategic Partnership

Level AI Expands Integrated Agentic CX Platform

Level AI Expands Integrated Agentic CX Platform

Content Guru Partners With CDI Foundation

Content Guru Partners With CDI Foundation

Route 101 Implements Zendesk For Toolden

Route 101 Implements Zendesk For Toolden

Zoom Has Launched Zoom Virtual Agent 3.0

Zoom Has Launched Zoom Virtual Agent 3.0

8×8 Launches Smart Assist for Real-Time Agent Guidance

8×8 Launches Smart Assist for Real-Time Agent…

8×8 Unveils AI Updates to CX Platform

8×8 Unveils AI Updates to CX Platform

Verint and Calabrio Unite Under Single Brand

Verint and Calabrio Unite Under Single Brand

Assembled and Genesys Announce New Integration

Assembled and Genesys Announce New Integration

Gartner GenAI Cost Forecast Sparks Industry Pushback

Gartner GenAI Cost Forecast Sparks Industry Pushback

NiCE Unveils Agentic AI CX Frontline Research

NiCE Unveils Agentic AI CX Frontline Research

Five9 Reveals Winners of 2025 Global Partner Awards

Five9 Reveals Winners of 2025 Global Partner Awards

Vonage and C3 AI Partner to Launch Field Services AI

Vonage and C3 AI Partner to Launch Field Services AI

Case Study: Canva Doubles Agent Productivity With Assembled

Case Study: Canva Doubles Agent Productivity With…

Invosys and MaxContact Form Strategic Partnership

Invosys and MaxContact Form Strategic Partnership

Cirrus Achieves NiCE Platinum Partner Status

Cirrus Achieves NiCE Platinum Partner Status

NiCE Cognigy Named Sole Gartner Customers’ Choice

NiCE Cognigy Named Sole Gartner Customers’ Choice

Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

Content Guru and Exchange Upgrade NHS Lanarkshire…

Take Part in ContactBabel’s Latest UK Research

Take Part in ContactBabel’s Latest UK Research

Assembled Launches AI Tool to Automate Agent Scheduling

Assembled Launches AI Tool to Automate Agent Scheduling

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Tendfor Launches Version 3.19 of Microsoft Voice Platform

Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

Contact Centre Roles Evolve as AI Confidence Lags, Says…

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Shows Why CX Transformation Starts Before Technology

Sabio Chief Innovator Says AI Will Redefine Contact Centres

Sabio Chief Innovator Says AI Will Redefine Contact…

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Top Stories

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Latest News

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Resources

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success