The Largest Online Community for Contact Centre Professionals
A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Five9 Named Leader in IDC European CCaaS Report
Genesys Strengthens EMEA Leadership With Three New…
Aspect Partners With Cinareo to Link Planning and…
NiCE Cognigy Named Leader in Forrester Wave 2026
From Efficiency to Empathy: Genesys Cloud’s Bold…
MaxContact Research Highlights Growing Consumer Trust Gap
8×8 and KCOM Partner to Launch Integrated UK Offering
Sabio and VoiceAbility Launch Neurodivergent CX Solution
Make 2025 the Year You Raise Your Industry Profile!
Zendesk Expands Microsoft Integration With New AI Tools
MiaRec Has Launched Its New AI Action Engine
Level AI Expands Integrated Agentic CX Platform
Sprinklr Launches New AI-Driven Capabilities
Research Reveals 10-Point Drop in Global Customer…
Content Guru Wins UK IT “Vendor of the Year”
What Not to Miss at CCW Europe Summit 2025
NiCE Expands Its Strategic Partnership With Salesforce
Foundever and Cognigy Expand Partnership to Scale AI in CX
NiCE Announces 2025 International CX Excellence Award…
Strong G2 Scores Secure Leader Spot for Calabrio
Sabio Expands Disrupt 2026 Across Four European Cities
Navigating the Shift to Cloud Contact Centres – An…
8×8 Introduces 8×8 Aftersale Assist to Enhance…
New South Wales Rugby League Adopts AnywhereNow
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
3 Ways to Get Buy-In for Ditching Spreadsheets
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
How Travel and Hospitality Brands Handle Seasonal Staffing Spikes
From Getting It Right First Time to Right Every Time
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action