Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar: Top 5 Workforce Management Myths
Recorded Webinar: Building Rapport Over the Telephone
Recorded Webinar: Executive Briefing on Workforce Management
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
Recorded Webinar: 10 Ways to Improve First Contact Resolution
Recorded Webinar: The Best Ways to Deal with Webchat and Email
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Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce
Recorded Webinar: 7 Strategies to Deal with Queues
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
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Recorded Webinar: How to Make your Agents More Productive (2012)
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Recorded Webinar: Self-Service: Letting Customers Take Care of Themselves
Recorded Webinar: Transform Customer Experience with your Current Budget
Recorded Webinar: Three Strategies to Maximise Outbound Dialling
Recorded Webinar: The Voice of the Customer
Recorded Webinar: The Contact Centre of the Future 2012
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Recorded Webinar: Improve Quality Monitoring & Performance Management
Recorded Webinar: An Introduction to Workforce Management Technology
Recorded Webinar: Improving Customer Service on Social Media
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Recorded Webinar: Making an Impact with your Voice
Recorded Webinar: Improving Forecast Accuracy
Recorded Webinar: Executive Briefing on Contact Centre Homeworking
Recorded Webinar: 3 Strategies to Make Outbound Calling More Effective
Recorded Webinar: 10 Signs you Need Knowledge Management