Cloud solution for small contact centres launched

Interactive Intelligence has launched a new cloud-based communications-as-a-service solution for small contact centres (between 10 and 50 contact centre agents.)

“The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that’s less than optimal,” said Interactive Intelligence founder and CEO, Dr. Donald Brown.

“Based on our cloud platform in use by some of the most recognizable global companies, we designed CaaS Small Center to give smaller contact centers a straightforward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers.”

CaaS Small Center offers a wide range of contact centre applications, including multichannel routing and queuing, interactive voice response, multichannel recording, supervision and reporting, quality management, real-time speech analytics, automated customer satisfaction surveys, and Salesforce integration.